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Singapore Airlines has the highest diamond rating in the global airline health and safety assessment

Time: 2021-02-01

February 1, 2021 - Singapore Airlines has received the top diamond rating in the Global Airline Health and Safety Assessment launched by the Association for Air Passenger Experience (Apex) and Simpliflying.


The review, conducted by the industry group Air Passenger Experience Association and aviation strategy company Simpliflying, covers a 58-item list in 10 categories. These assessments include testing, tracking, ground procedures, in-flight measures, and partnerships to further enhance safety.


The diamond rating is the highest possible rating in the assessment, and is at least 200 points above the minimum gold standard for passenger safety and health set by the Association for Air Passenger Experience and Simpliflying. Its standards are based on independently validated, verified and certified air passenger health and safety measures.


"In the early days of the pandemic, Singapore Airlines consulted medical experts, received feedback from passengers and conducted a comprehensive review of health and safety practices with our partners and regulators," said Peter Yeung, senior vice-president of customer experience management at Singapore Airlines.


"Our team delved into many of the checkpoints on the journey end-to-end. Enhance and upgrade existing processes as necessary, and introduce new initiatives and use digital technology to complement them to provide a more seamless travel experience for travelers."


"Earning a diamond rating in this evaluation recognizes our commitment to maintaining the safety and health of our passengers and employees across all areas of our business. Singapore Airlines is known for its industry-leading products and services and we will continue to ensure world-class health and safety standards are an integral part of our brand commitment."


"Singapore Airlines is delivering on its promise to its passengers through contactless journey management and rigorous in-flight hygiene," said Air Passenger Experience Association CEO JoeReader. As a Diamond Health and Safety certified airline, Singapore Airlines is taking another step forward while investing in the health of its passengers by implementing advanced detection technology and health pass technology."


Shashanknigam, Simplifying Founder and CEO, said, "SIA has taken a number of initiatives to improve health and safety standards in the industry, such as near-touch self-check-in counters, mobile client baggage delay notifications, and in-flight electronic menus and magazines. Ensuring health and safety through hospital-level measures will help strengthen trust among travelers."


Health and Safety Measures of Singapore Airlines


Singapore Airlines has introduced comprehensive health and safety measures to ensure the safety of our passengers and employees. Pre-flight measures include basic passenger health assessments, as well as contactless services such as mobile client online check-in and in-flight electronic menus.


Singapore Airlines regularly applies antimicrobial coatings to high-contact surfaces, including the lounge, all areas of the cabin and the lavatories. On certain flights, the cabin is also sanitized using electrostatic spraying equipment containing disinfectant.


During flights, Singapore Airlines requires all passengers and staff to wear masks unless they are eating or drinking. Flight attendants are also required to wear goggles and gloves if necessary. Flight attendants are also required to wear protective clothing on flights departing from certain areas.


While all print newspapers and magazines have been removed, the library, which houses more than 1,000 publications from around the world, is free for travelers to access via their personal tablets and mobile devices. Meals have also been simplified to reduce contact, but the airline has reintroduced hugely popular dishes such as satay and garlic bread for premium cabins.


Each of SIA's aircraft is equipped with a High Efficiency Particulate Air (HEPA) filter, which is effective at filtering out more than 99.99% of particulate matter including airborne viruses and bacteria. The air in the cabin is continuously convected inside and outside the cabin, keeping the air in the cabin every 2-3 minutes for an efficient filtration cycle. Clean and change all earphones, headsets, pillowcases, sheets and blankets immediately after each flight. Linen is cleaned and disinfected at high temperatures after each use.


Singapore Airlines' electronic handbook on precautions can be found here, and more information on SIA's health and safety measures can be found here.


In December 2020, SIA also launched a trial of the Digital Health Verification Program, the world's first program based on the IATA Travel Pass framework. This program enables travelers to safely store and provide information related to the Novel Coronavirus test, as well as their vaccination status. It will also help support the safe and orderly recovery of the aviation industry from a new pandemic.


From: Civil Aviation Resources Network
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Singapore Airlines has the highest diamond rating in the global airline health and safety assessment
February 1, 2021 - Singapore Airlines has received the top diamond rating in the Global Airline Health and Safety Assessment launched by the Association for Air Passenger Experience (Apex) and Simplif
Long by picture save/share

Singapore Airlines has the highest diamond rating in the global airline health and safety assessment

Time: 2021-02-01

February 1, 2021 - Singapore Airlines has received the top diamond rating in the Global Airline Health and Safety Assessment launched by the Association for Air Passenger Experience (Apex) and Simpliflying.


The review, conducted by the industry group Air Passenger Experience Association and aviation strategy company Simpliflying, covers a 58-item list in 10 categories. These assessments include testing, tracking, ground procedures, in-flight measures, and partnerships to further enhance safety.


The diamond rating is the highest possible rating in the assessment, and is at least 200 points above the minimum gold standard for passenger safety and health set by the Association for Air Passenger Experience and Simpliflying. Its standards are based on independently validated, verified and certified air passenger health and safety measures.


"In the early days of the pandemic, Singapore Airlines consulted medical experts, received feedback from passengers and conducted a comprehensive review of health and safety practices with our partners and regulators," said Peter Yeung, senior vice-president of customer experience management at Singapore Airlines.


"Our team delved into many of the checkpoints on the journey end-to-end. Enhance and upgrade existing processes as necessary, and introduce new initiatives and use digital technology to complement them to provide a more seamless travel experience for travelers."


"Earning a diamond rating in this evaluation recognizes our commitment to maintaining the safety and health of our passengers and employees across all areas of our business. Singapore Airlines is known for its industry-leading products and services and we will continue to ensure world-class health and safety standards are an integral part of our brand commitment."


"Singapore Airlines is delivering on its promise to its passengers through contactless journey management and rigorous in-flight hygiene," said Air Passenger Experience Association CEO JoeReader. As a Diamond Health and Safety certified airline, Singapore Airlines is taking another step forward while investing in the health of its passengers by implementing advanced detection technology and health pass technology."


Shashanknigam, Simplifying Founder and CEO, said, "SIA has taken a number of initiatives to improve health and safety standards in the industry, such as near-touch self-check-in counters, mobile client baggage delay notifications, and in-flight electronic menus and magazines. Ensuring health and safety through hospital-level measures will help strengthen trust among travelers."


Health and Safety Measures of Singapore Airlines


Singapore Airlines has introduced comprehensive health and safety measures to ensure the safety of our passengers and employees. Pre-flight measures include basic passenger health assessments, as well as contactless services such as mobile client online check-in and in-flight electronic menus.


Singapore Airlines regularly applies antimicrobial coatings to high-contact surfaces, including the lounge, all areas of the cabin and the lavatories. On certain flights, the cabin is also sanitized using electrostatic spraying equipment containing disinfectant.


During flights, Singapore Airlines requires all passengers and staff to wear masks unless they are eating or drinking. Flight attendants are also required to wear goggles and gloves if necessary. Flight attendants are also required to wear protective clothing on flights departing from certain areas.


While all print newspapers and magazines have been removed, the library, which houses more than 1,000 publications from around the world, is free for travelers to access via their personal tablets and mobile devices. Meals have also been simplified to reduce contact, but the airline has reintroduced hugely popular dishes such as satay and garlic bread for premium cabins.


Each of SIA's aircraft is equipped with a High Efficiency Particulate Air (HEPA) filter, which is effective at filtering out more than 99.99% of particulate matter including airborne viruses and bacteria. The air in the cabin is continuously convected inside and outside the cabin, keeping the air in the cabin every 2-3 minutes for an efficient filtration cycle. Clean and change all earphones, headsets, pillowcases, sheets and blankets immediately after each flight. Linen is cleaned and disinfected at high temperatures after each use.


Singapore Airlines' electronic handbook on precautions can be found here, and more information on SIA's health and safety measures can be found here.


In December 2020, SIA also launched a trial of the Digital Health Verification Program, the world's first program based on the IATA Travel Pass framework. This program enables travelers to safely store and provide information related to the Novel Coronavirus test, as well as their vaccination status. It will also help support the safe and orderly recovery of the aviation industry from a new pandemic.


From: Civil Aviation Resources Network
Click:
share
Singapore Airlines has the highest diamond rating in the global airline health and safety assessment
February 1, 2021 - Singapore Airlines has received the top diamond rating in the Global Airline Health and Safety Assessment launched by the Association for Air Passenger Experience (Apex) and Simplif
Long by picture save/share

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